Booking and Account Terms

These terms cover appointment reservations and customer accounts with Allan Liani, trading as Holostasis. Contact hello@holostasis.co.uk with any questions.

Reservations and quotes

Selecting an available time holds it for up to 10 minutes while you complete the booking form. Submitting the form reserves the appointment time and carries no payment obligation. Holostasis will agree the service scope, location, final price including any travel charge, and any payment terms with you in writing before you commit to the work. Keep a copy of that confirmation.

Provide accurate contact and location details and let us know about access issues or a change in the condition of the vehicle before the appointment. If a change affects the service or price, we’ll agree it with you before proceeding.

Moving or cancelling a booking

Email hello@holostasis.co.uk with your name, service and appointment date to cancel or request a change. We’ll agree any replacement time with you. If we need to move or cancel an appointment, we’ll contact you using your booking details.

If you enter into a consumer service contract at a distance, you generally have 14 days from the day after the agreement to cancel. If you expressly ask for work to start sooner, you may have to pay a proportionate amount for work already supplied if you cancel. You can lose that cancellation right once the service has been fully performed if you expressly requested the early start and acknowledged the effect beforehand. These terms do not limit your statutory rights.

Customer accounts

You can reserve as a guest or use a customer account. An account shows bookings associated with it. Log in with your email and password. Keep your password and one-time setup or reset link private, and sign out on shared devices. Ask Holostasis for a new setup or reset link if you need one. Guests can view available times and book. To see a previous guest booking in your account, contact Holostasis to verify your email and link the booking.

For information about how account, sign-in and appointment data is handled, or to request account closure, see the Privacy Notice.